Contact
One address, answered by a person.
This is the only channel. There is no contact form, no telephone line, no live chat, and no social media account through which correspondence is handled. Longhand Press operates from Brazil and does not maintain a public office address.
Hours. Correspondence is read Monday to Friday, 9:00–18:00 (UTC−3, Brasília time). Replies are usually sent within two business days. Messages arriving at weekends or on Brazilian public holidays are answered on the next working day.
What to include
Including these details in a first message avoids a round trip:
- The email address used at purchase, if the message concerns an order.
- The order or receipt number, if one was issued.
- The approximate date of purchase.
- For a delivery problem: the device and browser or email client, and the text of any error message.
- For a correction: the page address and the passage in question.
Card numbers, bank details, government identification, and passwords are never required and should not be sent by email. Longhand Press will not request them.
Common requests
Access to purchased material
Delivery details are restated in the purchase confirmation email. If it has not arrived, checking spam and promotional folders resolves most cases; if not, the support address will resend it.
Refunds
Requests are made by email within the stated window. No reason is required. The full terms, including processing times, are on the refunds page.
Billing and payment queries
Charges appear under the payment processor's descriptor. Where a charge is unrecognised, the support address can identify it from the date and amount.
Data protection requests
Access, correction, deletion, portability, and objection requests are handled through the same address. Procedure and timescales are in the privacy policy.
Corrections
Reports of factual error are welcome and are answered whether or not a change follows. Naming the page and the specific passage speeds this considerably. Corrections that are made appear on the page itself with a dated note describing what changed.
Outside the scope of support
Support correspondence covers access, billing, data protection, and corrections. It does not extend to:
- Advice, guidance, or opinion on any individual circumstance.
- Therapy, counselling, coaching, or professional consultation in any form.
- Assessment, diagnosis, or interpretation of any personal situation.
- Recommendation of practitioners, services, or products.
- Urgent or crisis matters — this address is not monitored outside the hours above and is not an emergency service. Anyone facing an urgent situation should contact local emergency services or a national helpline.
Messages of this kind receive a short reply pointing back to this page. That is not a judgement about the message; it is the limit of what a publisher of written material is able and permitted to do.